RETURNS

Not all sales are eligible for refund; in some cases merchandise exchanges or store credit may be issued.

All items can be returned for their Initial Value (IV) as compensation if received by Be Cool within seven days in unopened condition with the manufacturer’s seal.

The following will incur a percentage of IV restocking fee:

Return package is returned in noticeably/clearly opened condition: Minimum 10% IV Restocking Fee

Return package is received by Be Cool more than seven days after customer receives goods: 20% IV Restocking Fee

Unless stated otherwise, customers are responsible for the cost of shipping, handling, and the successful delivery of returned goods.

ALL store credit requests are valid for 15 days with the exception Special Orders, which are non-returnable, no exceptions.

Damage claims must be made within 2 days of receiving merchandise, and all items must be returned in their original packaging with their original parts.

Shipping and handling are non-refundable.

CANCELLATION POLICY

If an order cancellation is necessary, please contact Be Cool before cancelling. Doing so facilitates our ability to process and cancel all orders, including yours, more quickly.

Additionally, orders that cannot be processed because of pending or declined payment methods will be cancelled if no resolution is made in 14 days. In most cases courtesy calls will be made the day of failed processing and 7 days following.